ля-ля-ля два рубля
Dec. 13th, 2006 07:57 am
"Dear Peter,
Thank you for contacting Verizon Wireless through our website. I am sorry for the delay in responding to your inquiry. This delay was a result of technical difficulties, which have since been resolved.
My name is Eva, and I am eager to address your concerns for the kilobyte charges.
On behalf of Verizon Wireless, please allow me to apologize for the frustration this matter has caused you. Verizon Wireless has a strong customer commitment to delivering the best from our service and staff. I am disappointed that you feel the service you received did not reflect this commitment.
Upon further review of your account, I found that even though our explanation may have been confusing, you were provided correct information regarding the charge for kilobyte usage. We bill the usage at $0.015 per kilobyte. This means $0.015 of a dollar, not $0.015 of a cent.
The verbal information given at the store was also correct. Your original e-mail indicated you were told "$0.015 cents per kilobyte." If it was the charge you understood it to be, it would be verbally given as 0.015ths of a cent. The charges were presented and billed correctly and I am sorry, no a credits are due at this time."